Useful info

faq

Village opening dates

20 April 2023 - 18 September 2023

Insurance

Reception opening hours and check-in and check-out times

The reception is open every day 08:00 - 22:00.

Check-in from 16:00 onwards for all accommodation, or from 12:00 for the pitches.

Check-out by 10:00 for all accommodation, or by 12:00 for the pitches.

If checking out later, payment will be required the evening before departure and will confirmed based on availability.
If arriving outside of the opening hours, the security staff will be there for check-in.


Online Check-in

The Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!

If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.

If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.


Tourist tax

(From June to September) The city tax is € 1,50 per person, per night, up to 7 nights to be paid upon your arrival. For the following days a city tax of € 0.50 is applied.

Who are exempt from payment?
• Guests under 18 years
• Guests over the age of 65

*information being updated*


Reception services

• Check-in and check-out
• Customer care (including telephone)
• Linen and sheet rental
• Luggage storage
• Refrigerator rental


Rental supplements

At the reception or at the infopoint you can rent:
• Additional sets of towels (€4)
• Bed linen (€4 for single beds and €8 for double beds)
• Baby set (highchair, tub and cot) (€6 per day)

*information being updated*


Water park opening dates

Pools are open every day.

*information being updated*


Parking

Parking is free inside the village and in the spaces provided near the mobile homes.


Entertainment

Entertainment activities run in the village every day from 20/04 to 17/09.

For a detailed programme, please contact the reception or write a message on the Facebook page.

*information being updated*


Pet friendly

Four-legged friends are allowed in all accommodations, except for the hu glamp.

The acceptance of large dogs or breeds considered to be high-risk must be agreed with Management. Owners are responsible for any damage caused by their pets. Dogs must be kept on a lead and they are not allowed in the swimming pool area, sports areas and playgrounds.

If pets are brought to the accommodation, an additional €60 payment is required at all accommodations for end-of-stay cleaning. For the pitches, there is no extra fee to bring your pet with you.


Facilities for the disabled

For guests with physical impairments, there are accommodations and public toilets with easy access.


WI-FI

Guaranteed coverage in the common areas.


Sport facilities and play areas

Inside the village you'll find a football pitch, table tennis tables, table football and a playground. The water park also has slides and games for the little ones.


Quiet hours

The village has quiet hours between 24:00 and 07:00. It is not possible to drive your car on site between those times.


ATM

An ATM is available in the village, next to the reception.


Medical centre

In the village there is a private medical assistance service, available at specific times or upon request for a fee.

*information being updated*


Laundry

In the village there is a self-service laundry with paid washing machines and dryers.

• € 4.00 washing + € 1.00 soap
• € 4.00 dryer

*information being updated*


Infopoint timetables and activities

The Infopoint is open every day.

• Tourist information about Cecina and the surrounding area
• Sale of theme park tickets
• Tour Elba Island and Florence
• Activities (Bike tour, Wine tasting)

*information being updated*


Restaurants opening hours

*information being updated*


Market opening hours

*information being updated*



Accommodation cleaning

Initial and final cleaning is included in the price. The accommodation must be left clean and tidy, free of rubbish and with clean kitchenware. Each additional clean costs €25.

If pets stay at the accommodation, an additional end-of-stay cleaning fee of €60 is required.


Barbecues

Barbecues are only permitted using the gas stoves supplied with the accommodations that provide them. For more information, please check the details of each accommodation.


Info & reservations

0586683477
[email protected]


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